{"id":293,"date":"2026-09-29T01:04:49","date_gmt":"2026-09-28T23:04:49","guid":{"rendered":"https:\/\/mu.klytic.com\/data-protection\/"},"modified":"2026-09-29T01:04:49","modified_gmt":"2026-09-28T23:04:49","slug":"data-protection","status":"publish","type":"page","link":"https:\/\/mu.klytic.com\/en\/data-protection\/","title":{"rendered":"Data protection"},"content":{"rendered":"\t\t
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\ud83d\udd12 Data Protection Act 2017<\/p>\n\t\t\t\t\t

Personal data protection<\/h1>\n\t\t\t\t\t

Your data and that of your employees remains yours. Klytic applies the Data Protection Act 2017 of the Republic of Mauritius and all applicable personal data protection regulations, and helps you comply with them in your own operations.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Two roles, two commitments<\/h2>\n\t\t\t\t\t

Depending on the data concerned, Klytic acts as a processor or as a controller.<\/p>\n\t\t\n<\/div>\n

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\ud83d\uddc2\ufe0f<\/p>\n\t\t\t\t\t

Data you entrust to our services<\/h3>\n\t\t\t\t\t

Emails, files, contacts, CRM records, calls and logs: for this data, we act as a processor and you act as the controller, in accordance with the Data Protection Act 2017. We process it only on your documented instructions and to the extent necessary to deliver, secure, maintain and support the services, unless otherwise required by law. This processing is governed by a Data Processing Agreement (DPA), which forms an integral part of the contract.<\/p>\n\t\t\n<\/div>\n

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\ud83e\udd1d<\/p>\n\t\t\t\t\t

Data from our business relationship<\/h3>\n\t\t\t\t\t

Contact details of your contact persons, contracts, billing and exchanges with support: we act as the controller for this data. This data is used only to perform the contract and manage our relationship with you.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Our commitments<\/h2>\n\t\t\n<\/div>\n
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\ud83d\udeab<\/p>\n\t\t\t\t\t

No commercial exploitation<\/h3>\n\t\t\t\t\t

We do not sell, rent, transfer or exploit your data for our own commercial purposes. No advertising, no profiling, no enrichment of our own databases.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udccd<\/p>\n\t\t\t\t\t

Hosting in the chosen zone<\/h3>\n\t\t\t\t\t

Your data is hosted in the geographic zone you have chosen. We do not transfer it outside that zone without your prior written consent, unless required by a legal or regulatory obligation, in which case we inform you to the extent permitted by law.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udd10<\/p>\n\t\t\t\t\t

Security<\/h3>\n\t\t\t\t\t

Appropriate technical and organisational measures to ensure the confidentiality, integrity, availability and security of data: access control, authentication, encryption (TLS 1.3, AES-256), encrypted daily backups, logging and protection against unauthorised access.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udea8<\/p>\n\t\t\t\t\t

Breach notification<\/h3>\n\t\t\t\t\t

We inform you as soon as possible of any personal data breach we become aware of, with the information you need to meet your own legal and regulatory obligations.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udcdd<\/p>\n\t\t\t\t\t

Confidentiality<\/h3>\n\t\t\t\t\t

Persons authorised to process your data are bound by confidentiality and access it only to the extent necessary for their duties. Each party preserves the confidentiality of the other party\u2019s information and uses it only to perform the contract.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udeaa<\/p>\n\t\t\t\t\t

Data reversibility<\/h3>\n\t\t\t\t\t

At the end of the services, in accordance with your instructions and subject to our legal retention obligations, we return or delete your personal data and any copies, as provided for in the DPA.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Retention periods<\/h2>\n\t\t\n<\/div>\n
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Data hosted in our services<\/h3>\n\t\t\t\t\t

For the duration of the contract, then 30 days to allow you to retrieve it. Backups are retained on a rolling 30-day basis.<\/p>\n\t\t\n<\/div>\n

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Emails filtered by Klytic MTA<\/h3>\n\t\t\t\t\t

Not retained under normal operation. A message is kept, encrypted and temporarily, only if the recipient server is unavailable or if it is quarantined.<\/p>\n\t\t\n<\/div>\n

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Commercial data<\/h3>\n\t\t\t\t\t

Used only within the contractual framework. Data unused for three years is deleted during an annual review, subject to legal obligations (accounting records: 10 years).<\/p>\n\t\t\n<\/div>\n

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Support call recordings<\/h3>\n\t\t\t\t\t

Stored internally and destroyed no later than 30 days after the call. See our Service quality<\/a> page.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Your rights<\/h2>\n\t\t\t\t\t

In accordance with the Data Protection Act 2017 of the Republic of Mauritius, you have the following rights regarding your personal data.<\/p>\n\t\t\n<\/div>\n

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\u2713 Access<\/p>\n\t\t\t\t\t

\u2713 Rectification<\/p>\n\t\t\t\t\t

\u2713 Erasure<\/p>\n\t\t\t\t\t

\u2713 Restriction of processing<\/p>\n\t\t\t\t\t

\u2713 Objection<\/p>\n\t\t\t\t\t

\u2713 Right not to be subject to automated decisions<\/p>\n\t\t\n<\/div>\n

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To exercise them, write to us via the contact form<\/a> or at contact@klytic.mu<\/a>. We will respond within one month. For your users\u2019 data hosted in our services, we handle the request with you, as the controller.<\/p>\n\t\t\t\t\t

You may also lodge a complaint with the Data Protection Office, the Mauritian supervisory authority (dataprotection.govmu.org<\/a>).<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Who is responsible?<\/h2>\n\t\t\t\t\t

Dedicace Software (Mauritius) LTD, a company registered under number C21178866, with its registered office at SHIVALAH ROAD MON GOUT PAMPLEMOUSSES MAURITIUS. Phone: +230 460 26 10. See also our legal notice<\/a> and the Hosting & Sovereignty<\/a> page.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Need our DPA?<\/h2>\n\t\t\t\t\t

We will provide you with the Data Processing Agreement and respond to your compliance questionnaires.<\/p>\n\t\t\t\t\t\n\tContact us\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Data protection (Mauritius Data Protection Act 2017) | Klytic","_seopress_titles_desc":"How Klytic protects personal data under the Mauritius Data Protection Act 2017. DPA provided.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Data protection (Mauritius Data Protection Act 2017) | Klytic","_seopress_social_fb_desc":"How Klytic protects personal data under the Mauritius Data Protection Act 2017. DPA provided.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Data protection (Mauritius Data Protection Act 2017) | Klytic","_seopress_social_twitter_desc":"How Klytic protects personal data under the Mauritius Data Protection Act 2017. DPA provided.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"Data Protection Act 2017,Mauritius data protection,DPA","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-293","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/pages\/293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/comments?post=293"}],"version-history":[{"count":0,"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/pages\/293\/revisions"}],"wp:attachment":[{"href":"https:\/\/mu.klytic.com\/en\/wp-json\/wp\/v2\/media?parent=293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}